Privacy Policy

Last Updated: June 15, 2026.

Introduction

At Ninewin Casino, we are committed to protecting your personal data and ensuring your privacy is maintained to the highest standards. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services through our website.

As a platform operating within the United Kingdom, Ninewin Casino strictly adheres to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as a Data Controller, meaning we are responsible for determining the purposes and means of the processing of your personal data.

Information We Collect

To provide our gaming services, comply with legal obligations (including Anti-Money Laundering and Know Your Customer regulations), and ensure your safety, we collect the following types of information:

  • Account Information: Personal details provided during registration, such as your full name, date of birth, residential address, email address, and phone number.
  • Verification Data: Documents required to confirm your identity, age, and address, such as copies of passports, driver’s licenses, or utility bills.
  • Transaction Information: Details regarding your deposits and withdrawals, including payment method information (e.g, card numbers, e-wallet identifiers, or banking details). Please note that financial data is processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
  • Usage and Technical Data: Information collected automatically when you visit our site, including IP addresses, device identifiers, browser type, operating system, and data about your gaming activity, such as session logs and wagering history.
  • Communication Records: Copies of correspondence between you and our support team, including emails sent to [email protected], live chat transcripts, and records of phone support.
  • Responsible Gambling Data: Information related to self-exclusion status, deposit limits, or alerts triggered by your gaming behavior, which we are required to maintain under our license conditions.

How We Use Your Data

We process your information based on one or more of the following legal grounds:

  • Contractual Necessity: To provide the gaming services you requested and manage your account.
  • Legal Obligation: To comply with regulatory requirements set by the UK Gambling Commission (UKGC), including verification of identity and prevention of money laundering or fraud.
  • Legitimate Interests: To improve our services, enhance security, detect fraud, and analyze technical performance for a better user experience.
  • Consent: When you opt-in to marketing communications or personalized offers.

Disclosure and Sharing of Data

We do not sell your personal data. We only share information with third parties under strict contractual obligations in the following circumstances:

  • Regulatory Authorities: We may disclose your data to the UK Gambling Commission or other law enforcement agencies when required by law.
  • Payment Processors: To facilitate your deposits and withdrawals, we share necessary transactional data with secure payment service providers.
  • Service Providers: We engage trusted partners for hosting, IT support, identity verification, and anti-fraud services. These parties are prohibited from using your data for their own purposes.
  • Business Transfers: If Ninewin Casino undergoes a merger, acquisition, or asset sale, your personal information may be transferred to the successor entity.

Security of Personal Data

We employ industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. These measures include, but are not limited to:

  • Encryption of sensitive information using SSL/TLS protocols.
  • Firewalls and intrusion detection systems.
  • Restricted access policies, ensuring that only authorized personnel have access to user data.
  • Regular security audits and vulnerability testing.

Your Data Protection Rights

Under the UK GDPR, you have several rights concerning your personal information:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right of Rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You may ask us to delete your data, subject to our overriding legal and regulatory obligations to retain certain records.
  • Right to Restrict Processing: You can ask us to suspend the processing of your data in specific scenarios.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.
  • Right to Data Portability: You can request the transfer of your data to another service provider.

To exercise these rights, please contact us at [email protected]. We will respond to all legitimate requests within the statutory timeframe mandated by the UK Information Commissioner’s Office (ICO).

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. As a UKGC-licensed operator, we are legally required to retain account and transaction records for a minimum period of five years after the closure of an account to satisfy anti-money laundering and responsible gambling obligations.

Responsible Gambling and Support

Your privacy extends to how we handle information regarding your gambling health. If you are experiencing gambling-related harm, we store records of your self-exclusion to ensure your safety and compliance with UKGC regulations. You are encouraged to seek help from local support services such as GamCare or the National Gambling Helpline. We are committed to maintaining the confidentiality of any information shared with us regarding your well-being.

Marketing Communications

You may opt-in or opt-out of marketing communications, including newsletters, promotional bonuses, or site updates, through your account settings or by clicking the "unsubscribe" link in any promotional email. Even if you opt-out of marketing, we will continue to send you essential service-related communications regarding your account status, policy updates, or regulatory notifications.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of the website. For detailed information on our cookie usage, please refer to our dedicated Cookie Policy.

International Data Transfers

While our primary operations are based in the United Kingdom, some of our service providers may operate outside the UK. In such cases, we ensure that your data is transferred to countries that provide an adequate level of protection, or we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your information remains protected according to UK GDPR standards.

Policy Updates

We may modify this Privacy Policy periodically to reflect changes in legal requirements or our operational procedures. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contacting Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data, please reach out to our dedicated privacy support team:

Email: [email protected].

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the United Kingdom.